PREORDER TERMS & POLICIES

Arbor de Arte is a design label of Joel Thomas Design Works, Inc.

Overview

Thank you for your interest in the Arbor de Arte Tree. It is handcrafted in small batches. Preorders for Batch 01 is open from Dec 2025 – Jan 10, 2026 only. Orders will be shipped mid-2026.

These terms cover conditions, payments, refunds, shipping, and production timelines.

Product Description

  • Sizes: Small (6'8"), Medium (8'), Large (10')

  • Standard finishes: White or Clear Coat Natural

  • Optional colors: Red or Green (upgrade fee applies)

  • Includes: Base, star topper, custom storage box

  • Studio marking: “Batch 01 — 2026”

  • Maker's signature

  • Design & Production by: Joel Thomas Design Works, Inc.

Preorder Status

This is a made-to-order item for 2026 delivery. Full payment reserves your tree. Shipping will be billed separately before delivery.

Delivery Timeline

  • Estimated delivery: June 2026

  • Note: Early delivery may occur depending on production timing.

Shipping Policy

  • Shipping billed separately before delivery.

  • A shipping invoice will be issued 2–4 weeks prior to shipment.

  • Delivered via UPS or FedEx Ground.

  • Tracking provided upon shipment.

  • International customers are responsible for duties and import fees.

Payment Terms

Preorders require full payment at the time of purchase. Your payment will be processed by Joel Thomas Design Works, Inc. on behalf of Arbor de Arte.

Refund Policy

Refunds are available for 14 days after purchase, minus non-refundable payment processing fees (approx. 2.9% + $0.30). After 14 days, all sales are final due to material allocation and production scheduling.

Order Modifications

Requests to change size or finish may be made until:

February 1, 2026

  • After this date, adjustments cannot be guaranteed.

Cancellation Policy

Cancellations are only permitted within the initial 14-day refund window.

Natural Materials Disclaimer

Variations in grain, tone, texture, and surface character are natural and part of the beauty of hand-crafted materials. No two pieces will be identical.

Production Variability

Handmade production timelines may shift due to workshop load, supply chain conditions, or shipping factors. Any significant changes will be communicated.

Contact

For preorder questions or help with your order:

  • Email: joel@joelthomasdesignworks.com

  • Studio: Joel Thomas Design Works, Inc.